Reducing custom duties and saving millions for a chocolate manufacturer



After studying the formula of a product, a solution was found to try and place the product under a different category with a different HS code.

After analyzing the situation, RAQAM influenced the authority to change the classification of the product from chocolate to wafers and in turn reduced the custom duties from 15% to 8% in Saudi Arabia.


Shipment stuck at the port waiting for destruction due to suspected food safety issue



A shipment was scheduled for destruction in Qatar port when the authorities detected a microbe in the products. The importer tried to understand the reasoning and they couldn’t find any solution for this issue, RAQAM was brought on board after all other solutions expired.

RAQAM analyzed the situation and found out there is a proven acceptable limit for this microbe in international regulations. RAQAM took over the communications with the concerned authorities and successfully obtained the approval for a retest based on the international regulations’ findings. After the test results came through, the microbe was within the limits and the shipment was released.


Getting approval for food additives used in some food products that are not in the positive list of GSO 2500




After the release of the new additives’ regulation back in 2015 “GSO 2500:2015’, companies suffered to get their products registered in Saudi Arabia and other GCC countries; the regulation was based on CODEX 192 however there were around 70 pages missing from that regulation due to a technical error. When the conformity officials were following the new GSO 2500:2015 regulation, they started rejecting any product that contained an additive, not in the positive list of that regulation.

After the release of the new additives’ regulation back in 2015 “GSO 2500:2015’, companies suffered to get their products registered in Saudi Arabia and other GCC countries; the regulation was based on CODEX 192. When the conformity officials were following the new GSO 2500:2015 regulation, they started rejecting any product that contained an additive, not in the positive list of that regulation. RAQAM stepped in with scientific research and was able to identify around 70 pages missing from that regulation due to a technical error, the issue was immediately fixed and registration went back to normal.